Genesys PureCloud IVR

Professional Services/Methodology

AcceInfo can perform any one of our core professional services-evaluate the state of your current system, propose improvements, install and configure new products, and maintain and support your systems-or all of the above. You tell us the problems you need to solve and how you want us involved, and AcceInfo will provide a solution. We deliver value in five key areas

Consulting

We help you assess your current communications environment-especially as they compare to current industry standards and best practices-as well as your concerns and desired improvements.

Integration

Acceinfo builds complete self service IVR integrated with your backend systems to improve call center efficacies and serve customers better.

Architecting

With your goals and the current state of your communications system in mind, we can design a system that meets your defined requirements. We’ll hand-select specific technologies and recommend an implementation plan.

Implementation

Once you have a system design, AcceInfo can perform the full implementation-from project management and procurement, to installation, integration, and training.

Managing/Supporting

With your system up and running, AcceInfo can take the day-to-day work of maintenance and support off of your shoulders with help desk, proactive monitoring, and emergency response capabilities

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