Salesforce CRM

Service Cloud

Make use of Salesforce Service Cloud to give your customers an effective personalized experience. The Salesforce Service Cloud comes with clever features powered by Artificial Intelligence that brings the right information to your Salesforce Support agents, monitor customer behaviors and predict their actions. Strengthen your Customer Support team with Salesforce Service Cloud to help them track customer orders, history, cases and more in one place.
The Service Cloud provides:

  • Lightning Service Console
  • CTI integration customizing, Service Cloud console customizing and custom development
  • Case Management
  • Creation of mobile customer support solutions so agents can handle cases in real-time from anywhere
  • Social Customer Service
  • Asset and Order Management
  • Custom Reports and Dashboards
  • Process Automation
  • Automation of certain tasks and workflows to reduce time in case handling

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